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HealthPartners® Nurse NavigatorsSM for questions on health and insurance issues.
Need special help with a coverage question? Call Nurse Navigators, a free service that connects you to experienced nurses to guide you through networks, benefits and services.
Contact HealthPartners Member Services at the phone number listed in Contact Us at the top of the page and ask to speak to a Nurse Navigator. Available Monday through Friday, 7 a.m. 7 p.m., Central Time.
CareLineSM service for medical advice any time.
When in need you can depend on CareLineSM, a free phone service staffed with registered nurses who can answer your questions and discuss treatment options 24/7.
Available any time. Call 612-339-3663 or 800-551-0859 (TTY 952-883-5474).
BabyLine phone line
If you're pregnant or have a new baby who's six weeks or younger, call BabyLine phone service. You'll get quick answers about morning sickness, pre-term labor, breastfeeding and more.
Available 24 hours. Call 612-333-2229 or 800-845-9297.
Personalized Assistance Line (PAL)
Mental health and chemical health concerns can be sensitive and difficult issues. Our Personalized Assistance Line (PAL) is staffed with professionals who can help answer questions and guide you through your behavioral health network, benefits and services.
Available Monday through Friday, 8 a.m. - 5 p.m, CST. Call 952-883-5811 or 1-888-638-8787.
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